Return, Refund & Shipping Policy

​(International Orders – Shipped from India Worldwide)

This Return, Refund & Shipping Policy applies to all orders shipped from India to international destinations worldwide. By placing an order on our website, you agree to the terms outlined below.

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1. Order Inspection & Reporting Issues

Customers are requested to inspect their order immediately upon delivery.
If you receive:

• A damaged product

• A defective item

• A wrong or missing item

Please contact us within 48 hours of delivery.
To help us resolve the issue faster, customers are encouraged to share:

• Clear photos of the product and packaging

• A short unboxing video (recommended for damage-related claims)

Note: An unboxing video is not mandatory for all returns, but may be requested in cases of visible damage or transit-related issues.

2. Return Eligibility
Returns are accepted only under the following conditions:

• Product is unused and in original condition

• Product is returned with original packaging

• Return request is approved by our support team

Due to international shipping and customs regulations, returns for change of mind or personal preference may not be eligible.

3. Return Window

• Damage, defect, or wrong item claims: Within 48 hours of delivery

• Approved returns (if applicable): Within 15 days of delivery

Requests submitted after this period may not be accepted.

4. Return Shipping
For approved damage or wrong-item cases, return instructions will be shared by our support team.
International return shipping costs may be the responsibility of the customer unless otherwise stated. Shipping fees, customs duties, and taxes are non-refundable.
 

5. Refund Process

• Refunds are processed within 7–10 business days after inspection

• Refunds are issued to the original payment method (PayPal / Card)

• Processing time may vary depending on your payment provider

 

6. Non-Returnable Items

• Used or damaged items (not due to transit)

• Items returned without prior approval

• Products damaged due to improper use or handling

 

7. Shipping Delays & Customs

International deliveries may experience delays due to customs clearance,

carrier issues, public holidays, or unforeseen events.
Such delays are beyond our control and do not qualify for refunds.

8. Contact & Support
Call/WhatsApp: +91 9258147318
www.primesauda.com/contact-us
 
Legal Notice (Global-Safe):
Products sold on this website are intended for general daily use only. We do not make medical or therapeutic claims.